FAQ's

Q. WHAT FORMS OF PAYMENT DO YOU ACCEPT?
A. We accept MasterCard and VISA only. We do not take...American Express, Money Orders, Discover, Cashiers Checks, and CODs.

Q. WHEN DO YOU SHIP MY ORDER?
A. Your order will generally be shipped with 2 day delivery once a Doctor has approved the order. The entire process can take up to 3 business days.

Q. HOW DO I PLACE AN ORDER?
A. When you place an order from our products page, you will be taken to a secure server where you will fill out our online order form indicating the products you want. You must answer an Online Medical Questionnaire, similar to that which you would fill out in your doctor's office. This will provide our physicians with information relevant to your medical condition. Once you complete the questionnaire, you will submit your delivery information and credit card number to complete the order process. You will receive e-mail with confirmation of your request.

Q. WHAT HAPPENS ONCE I SUBMIT MY ORDER?
A. A physician, licensed by the American Medical Association, will review the information you have submitted and either approve or deny your request. If approved, the physician will write the prescription and send it to a pharmacy where it will be filled and shipped to you via Federal Express. Your prescription will include information explaining the usage, dosage and precautionary information regarding your medication. You will also receive our pharmacist's contact information in case you have any questions upon receiving your medication.

Q. HOW DOES AN ONLINE CONSULTATION WORK?
A. Online consultations are the latest concept in health care utilizing the Internet to improve patient access to physician care. The patient completes an online questionnaire in the same manner as they would in a physician's office. Although online consultations will never take the place of traditional medicine, they do provide an effective means for patients to receive treatment for a specific number of conditions that, in many circumstances, may not require a physical exam.

Q. WHAT PRESCRIPTION MEDICATIONS DO YOU DISPENSE?
A. We only offer medications that can be prescribed from online consultations. Please check our site for all available medications we offer.

Q. WHAT ARE YOUR SHIPPING POLICIES?
A. Once your order is approved; it will be forwarded to the pharmacy for fulfillment. When the pharmacy receives your prescription, it will be filled and shipped via Federal Express. At time of delivery, an adult signature is required in order to release the medication to you. This is to assure the protection of you and others. If an adult is not available to sign for the package, Federal Express will make up to 3 delivery attempts, as well as indicate a pick-up facility.

Q. DO YOU SHIP ORDERS EVERYDAY?
A. Pharmacies do not process prescription orders over the weekend. If you place an order after noon Eastern Standard Time on Friday, or anytime on Saturday and Sunday, it will be sent to the Physician for evaluation, but will not be shipped from one of our pharmacies until Monday or Tuesday.

Q. CAN I RETURN MY MEDICATION FOR A REFUND?
A. Due to Federal Law, we are unable to accept returned prescription medications.

Q. DO YOU SHIP TO P.O. BOXES?
A. Unfortunately, we cannot ship to PO Boxes.

Q. HOW WILL THE PACKAGE ARRIVE? WILL PEOPLE KNOW ITS CONTENTS?
A. All packages are shipped in plain packaging to protect your privacy.

Q. WHAT HAPPENS IF MY ORDER HAS BEEN DECLINED?
A. We use a system that authorizes your available credit at the time the order is placed. If the physician or pharmacy declines your request, you will not be charged. The authorization to your credit/debit card will cancel within 5 business days.